MUSE ONLINE & STORE POLICIES
Everything we carry in our store and on our website is handcrafted in America by studio artists. The quality of our jewelry as well as all our gift items is of the highest standards. Because each piece is handmade, there will be natural variations and subtle differences between the pieces and many are one of a kind. We pride ourselves on the fact that everything we carry is handcrafted in America and not mass produced or the product of unfair labor laws. We offer an extensive jewelry and gift collection in our store that is not yet available for purchase online, however we are continually updating our online store.
Due to the handmade nature of our inventory, the item you ordered may be backordered. If this is the case, we will contact you with an estimated ship date. In most cases, the piece will ship within two weeks, usually sooner. If you do not want to wait for the backordered piece, you must cancel your order within 24 hours of notice that it is backordered to receive a complete refund. Please do so by emailing us at firstname.lastname@example.org or calling us at 401.289.2150. If you do not contact us to cancel the order within 24 hours, it will ship to you as soon as it is in stock.
We accept PayPal as well as Visa, Mastercard, Amex, and Discover. Please note that you do NOT have to have a PayPal account to place an online order with us; just follow the instructions and continue to PayPal's page and THEN select "pay with credit or debit card" or call us and we'll be happy to assist you.
If you would rather place an order over the phone, please call 401.289.2150 Tuesday- Saturday 11-5 EST.
NO SALES TAX
Since we are located in Warren, Rhode Island, a state designated Tax-Free Zone for Art, there is NO SALES TAX applied to any purchases in store or online:)
Orders totaling $100 or more (before shipping) ship for FREE within the United States. All other orders will be charged a flat shipping and handling fee of $6.00 per domestic address.
Orders placed Tuesday through Friday for in-stock items are processed and shipped the next day. Orders placed on Saturday, Sunday and Monday will be processed and shipped on the following Tuesday. All orders are shipped via Priority Mail which takes 2-4 business days within the contiguous United States. If you wish to expedite your shipment, please email or call us to upgrade to Next Day Air, 2nd Day Air, or 3 Day Select .
We are happy to ship internationally. Please contact us for international shipping rates.
Protecting your privacy is extremely important to us. We will NEVER share any of your information with other parties. EVER.
Gift wrapping is available, but you must request this at check out or send an email to; email@example.com. We offer beautiful gift wrap which includes your purchase in a MUSE box with our signature silver wrapping paper and teal bow. If you do not specify gift wrapping, your piece will come in a MUSE box.
WE LOVE CUSTOM ORDERS!
A lot of what we do here at MUSE involves special and custom orders. We are always happy to work with you on a custom order. If you would like a slight modification of an item seen on our website or have an idea for a piece you'd like created for you, please email us at firstname.lastname@example.org or call us @ 401.289.2150. Many pieces shown in Sterling Silver are also available in 14K or 18K gold. All special orders require a 50% deposit at the time of order (balance to be paid at time of shipment) and are considered final sale and are not returnable or exchangeable.
Please email us to inquire about the status of your order at email@example.com or call us @ 401.289.2150 during business hours.
Your complete satisfaction is very important to us. If you are not happy with any item you have purchased, you may return it to us within 10 days of receipt. The item must be shipped to us in the original packaging, in pristine condition and prepaid via insured mail. C.O.D. deliveries are not accepted. We will credit you for the amount of the item minus the return shipping charges.
Sale, special & custom orders are FINAL SALE.
Please send returns to;
279 Water Street
Warren, RI 02885
Refunds generally appear on you credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the purchase.
January: Garnet, Rose Quartz
February: Amethyst, Onyx
March: Aquamarine, Tourmaline
April: Diamond, Sapphire
May: Emerald, Chrysophrase
June: Pearl, Moonstone
July: Ruby, Carnelian
August: Peridot, Onyx
September: Sapphire, Peridot
October: Opal, Tourmaline
November: Yellow Topaz, Citrine
December: Turquoise, Blue Topaz
All sterling silver, unless treated with a coating, will eventually tarnish. Exposure to air naturally oxidizes silver and it cannot be totally avoided. Keep tarnishing to a minimum by storing silver jewelry in a plastic bag or jewelry box.
For shinny silver, tarnish can be removed with a soft polishing cloth and periodic washing in warm soapy water and drying with a soft cloth.
For a matte (or brushed) finish on silver use VERY FINE steel wool to gently awaken the surface.
Black sterling silver (or oxidized silver) needs no cleaning other than an occasional rinse with mild soap.
Remove gold jewelry before showering or bathing and please avoid chlorine as it can permanently discolor gold.
To clean gold, use an old toothbrush and mild soapy water. Rinse with warm water and air dry.
Rub the stone with a clean, soft, slightly damp cloth. Avoid saltwater and chemicals as they will erode the polished surface of the stone.
Pearls are very delicate gems. Store them separately in a cloth bag or wrap them in tissue. Do not wear your pearls while bathing or showering, swimming or playing sports. Put pearls on last to avoid contact with hairspray, cosmetics or cologne. Clean with a soft, damp cloth.